Forgive a momentary “I told you so” outburst because back in October 2009 as the tech world was dazzled by the Google Wave launch, I somewhat singularly wondered publically about whether it would succeed in a piece in Ad Age entitled: “Google Wave should beware of the Communications and Collaboration Pitch”
It was an unpopular position to take at the time; after all, Google “Anything” was considered magic. And after less than a year, being right like this is no fun actually because behind the failure are real people who invested a lot of heart and soul. It is a bitter pill to swallow.
History is a great teacher and in the Ad Age piece, I provide a history lesson on how “communication and collaboration” failed commercially utterly in the 1990s:
“Looking back at it now, I realize what we failed to do last time around is to symbiotically couple this whiz-bang technology with fulfilling a fundamental dimension of our humanity. Technology by itself is sterile and a communication and collaboration play was pretty sterile sounding.”
I also generously give them the secret of how to get it right given what we learned in our previous failed attempts to market unified collaboration platforms:
“This time round, though, Google Wave really has a chance to get it right if it forges a tight symbiotic link between this technology and a core element of our humanity.”
Finally, I gave them what I believed to be the secret to success with Google Wave. Clearly they ignored my sage advice (even if I do say so myself):
“It all comes down to understanding that Google Wave should be about the creation and management of our trusted communities. And if it can take those bonds and marry them with real-time, unified communications, the product has the makings of a technology milestone. But without the human dimension of community, “communications and collaboration” are just technologies. And technologies alone will not “connect” with Judy Consumer. At least it never has before.”
Never to put too subtle a point on it, I expanded my arguments and provided even more detail in a post here entitled; “What might Twitter and Facebook teach Google Wave about market success.” I fully explain why Google Wave has the potential to be a paradigm shift:
“Now I think Google Wave has the potential to be a technological milestone because it merges unified collaboration and communications (not new) within the fertile soil of a trusted community (this is new). “Pull” models coming online now enable this combination of dynamics to “gel” into a platform that can be vibrant and paradigm shifting. …”
I ended this piece in October 2009 hopeful; “I suspect that if anyone will know how to use this treasure it will be Google. I am rooting for them.”
So much for a happy ending :( .
Filed under: Communications, Community, Corporate business models, Facebook, social networks, Technology, The Trust Web, Trusted Internet, Trusted Web, unified communications | Tagged: Google, Google Wave, Judy Consumer, judy shapiro, twitter | 2 Comments »